Shipping & Delivery
When will I receive my order?
Your order, after successfully placed on our website, will need to go through a verification process to make sure your provided payment/contact/delivery info is correct. We will update you via e-mail once your item is shipped out. Orders made on Saturday and Sunday will only be shipped on Monday. Orders received on a public holiday will be shipped out the next business day. Orders received later in the evening on the eve of a public holiday will also be shipped out on the next business day. Lead time to receive your item is clearly stated on its product page, during checkout, and on order placement success page. Average shipping time is 3-5 business days within Peninsular Malaysia and 4-7 business days to East Malaysia.
Can I schedule the delivery of my order?
Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. However, you may coordinate with our courier partner to schedule according to your preference. Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
What if I am not at home when the package arrives?
If you know there is a chance that no one will be home, you can always choose for your package to be delivered straight to your office.
Does www.aromababy.com.my offer international shipments?
Currently we only offer shipping to Malaysia.
Can I pick up my order at www.aromababy.com.my office?
Yes and it is FREE! It is called our Click & Collect service. Please do not hesitate to contact us via WhatsApp (012-280 3282) to discuss further.
Shipping is FREE within Peninsular Malaysia for all orders above RM200 (before 6% SST). (Sometimes we have special offers for FREE SHIPPING & you will only know about this if you are our Facebook/Instagram fan or if you have subscribed to our newsletter!)
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For orders below RM200, shipping rates are as follows:
Kuala Lumpur: RM 7.00 for the first 1kg and RM 1.00 for every additional 1kg.
Example: If your total order weighs 1.9kg, the shipping rate will be RM 7.90+6% SST. This is calculated automatically upon checkout.
Peninsular: RM 9.00 for the first 1kg and RM 1.50 for every additional 1kg.
Sarawak: RM 13.00 for the first 1kg and RM 6.00 for every additional 0.5kg.
Sabah: RM 15.00 for the first 1kg and RM 6.00 for every additional 0.5kg.
You can also check the estimated shipping rate before proceeding to checkout by following these steps:
- After adding your products to your shopping cart, click on the 'View Cart' icon on the page.
- Enter your Region/State and Postcode under 'Estimate Shipping and Taxes' and then click 'Get Quotes'.